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משלוחים והחזרות

Thank you for shopping at sonoviastore.co.il, website operated by Sonovia Ltd.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sonovia Ltd and sonoviatech.com.

Service refers to the Website.

Website refers to Sonovia Ltd web services, accessible from sonoviatech.com.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

You can inform us of your decision by email: sonomask@sonoviatech.com.

We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days.*
The Goods aren’t used or damaged.
The Goods are in the original packaging and never opened.
You have attached the receipt or proof of purchase.

*The Customer is responsible for checking the accuracy of the contents of the package within 14 days timeframe.

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Sonovia Tech

Habonim #1 St , Ramat Gan , Israel

5246205

+972-77-9400370

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Aura Air Products Returns Policy

We understand, that sometimes a purchase is not what you imagined it would be. Not to worry, We accept returns as long as an item is still unused, in its original condition, and in its original package, within 14 days of the item being delivered to you or available for collection. Returns are subject to the rules below including rules around fair use. 

If you need to return your Aura Air device within the specified 14 days, we'll give you a full refund by way of the original payment method minus the shipping fee for the return. We don't accept returns for unwanted items after the relevant returns period above. 

We strive to provide your refund within 14 days of receiving the returned and approved Aura Package.

 

Need to return a faulty or incorrect item?

We aim to maintain your satisfaction by sticking to a 7-day timeframe to classify a device as malfunctioned (from the initial reach-out). Once the problem is identified we will send out a new order within 21 business days so you can continue enjoying your pure air.


Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us on : sonomask@sonoviatech.com

+972-77-9400370

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